Processing & Delivery Times
We operate under a dropshipping model, which means products are shipped directly from our international suppliers (mainly located in Asia, Europe, and the UK) to your delivery address.
Estimated delivery times are between 10 to 25 business days, depending on your location, customs clearance, and local courier services.
Order Tracking
Once your order is shipped, you will receive a tracking code via email so you can monitor your delivery in real time.
Free Shipping & Customs Fees
We offer Free Shipping across the UK and Brazil for qualifying orders (check current promotions).
Please note that import duties or customs fees, if applicable, are the customer’s responsibility according to local import laws.
Incorrect Address
Please ensure your shipping information is correct. We are not responsible for undelivered orders due to incorrect or incomplete addresses provided by the customer.
Example:
If a customer in London orders a pet toy shipped from our UK warehouse, they’ll receive their tracking code within 5 business days, with delivery expected between 10 and 20 business days